![]() I had a few real 5-star reviews that are more typical of the direct feedback that I get. I responded to each one, trying to diplomatically point out what was false and turn it into an ad for my product. ![]() When I first released my app, I had a number of crazy, one-star reviews. I can provide an update on my review situation. ![]() Then they aren't real reviews, then are they? Just keep in mind that your account may have been flagged for abuse, so. If you can't get reviews any other way, you may want to check your expectations and work harder on your app's content, etc. You'll appreciate the process when those appear. If the removed reviews were valid, the app will eventually attract other genuine positive reviews without you having to lobby on it's behalf, so just relax and be patient. Your admission that you know the users involved personally just works to confirm Apple's reaction. That said, something about those reviews triggered a closer look on the backend. Just because they weren't bought using money, doesn't mean they were earned by app store standards, a process you seem to be openly mocking, and one Apple seems keen to enforce. Not by 'friends and supporters', but by unbiased users/strangers without connection to the author. Reviews are assumed to be unbiased and provided voluntarily by the public at large, without dev solicitation, prodding, encouragement, wink/wink/nod, etc. I use LaunchKit's Review Monitor so I have a record of all reviews that are left. I believe that the problem will only be addressed if enough developers complain about it, so I urge everyone to watch their reviews very carefully. This is a serious problem because Apple appear to use the number of reviews as one of the factors in determining ranking. I have asked family and friends to watch out for this, and they also have disappearing reviews. And as well as this, if I leave revews for other, unrelated, apps they usually disappear too, so I know that it is not just my apps that are affected. I was given a case number but was never contacted. It has continued and I tried reporting it again. I have spoken extensively to Apple support and did get as far as speaking to someone in California but at the end of the whole process she simply said that she had no idea why it was happening and to just see if it continued. While blocking ads promised to make surfing the Internet from iPhones or iPads faster and rein in telecom data use, it also sabotages what has long been the main way websites make money while providing free content or services.We have had the problem of disappearing reviews for well over a year with our apps. The newest software powering Apple mobile devices allows apps that block ads from pages while surfing the Internet using Safari web browser but does not extend that capability into applications people use. The California-based technology giant shares in revenue generated in any applications on its mobile devices. Data from mobile devices, even if it is encrypted, could be sent through an intermediary computer server and inspected.Īds are a source of revenue for many apps, including Apple News. The security concern centered on the ability of installed root certificates to route data in a way that allows for what is known in the hacker world as a "man-in-the-middle" attack. "We are working closely with these developers to quickly get their apps back on the App Store, while ensuring customer privacy and security is not at risk." "We've removed a few apps from the App Store that install root certificates which enable the monitoring of customer network data that can in turn be used to compromise SSL/TLS security solutions," Apple said in an email response to an AFP inquiry. While Apple did not disclose which apps were pulled from its virtual shelves, the list was reported to include software capable of blocking ads from appearing inside other applications such as Facebook. Apple Pulls Data Snooping Apps From Online ShopĪpple on Friday rid its App Store of some applications that it said could snoop on people's data and posed a security threat.
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